B2B Network / Design spike
Before designing the integration, I mapped how a merchant actually replenishes stock today, end to end across both platforms. The journey runs from deciding what to order, through NuORDER wholesale, an email handoff, and back into the Lightspeed X-Series POS to receive it. The platform switches and manual memory work in this map are exactly what B2B Network set out to remove.
→ Scroll sideways to follow the full journey.
Understand what to order, by when, and how much.
I open my POS in another tab and switch back and forth to see what to reorder.
Start the ordering journey on the B2B side.
NuORDER credentials may differ from my POS login.
Find the right brand portal and its catalogs.
I can only restock one brand at a time before moving to the next.
Search for products and add them to the cart.
Confirm merchant and shipping information is correct.
Order the right sizes and quantities for inventory.
Review the order and submit it.
To see the confirmation I have to navigate to orders myself.
Get feedback that the order is placed.
A full platform switch just to confirm the order went through.
Prepare to receive the order once it is ready.
I jump back to another platform to import the order.
Unpack the delivery and count items into inventory.
Confirm the order is complete and inventory is updated.
NuORDER, email, and the POS never talk to each other - the merchant carries the order across by hand.
Replenishment has to be finished for one brand before starting the next, repeating every step.
The merchant has to remember which products and sizes need reordering, checking the POS in another tab.
Imported orders still need matching, counting, and product clean-up before inventory is correct.